What shipping service do you use?
We are currently using UPS Freight and Old Dominion as our shipping services.
What is your shipping policy?
All shipments are freight and installed by our installation team. The installation company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 20% restocking fee will apply.
Will the person who delivers my order also unpack it and set it up?
Assembly is required and is part of the purchase price. A certified installer will call you to set up an appointment. Please call 877-363-8449 for details.
What if I receive my product and it does not work?
Please call our Customer Care Department at 877-363-8449 to receive parts and service if needed. If major shipping damage occurs please refuse the machine at time of delivery and contact us at 877-363-8449. If the freight company does not allow you to refuse the shipment please call us while they are still at your home.
You can return your FREEMOTION product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 20% restocking fee. Because of the size and weight of the FREEMOTION product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.
If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.
iFIT Inc. (iFIT) warrants this product to be free from defects in workmanship and material, under normal use and service conditions.
This warranty extends only to the original purchaser (customer) and is not transferrable. iFIT’s obligation under this warranty is limited to repairing or replacing, at iFIT’s discretion, the product through one of its authorized service providers. All repairs for which warranty claims are made must be preauthorized by iFIT. If replacement parts are shipped while the product is under warranty, the customer will be responsible for a minimal handling charge. For in-home service, the customer may be responsible for a minimal trip charge. This warranty does not extend to freight damage to the product. This warranty will automatically be voided by the following conditions: (1) if the product is used as a store display model, (2) if the product is purchased or transported outside of the USA, (3) if any instruction or warning in this manual is not followed, (4) if the product is abused or improperly or abnormally used, (5) if the product is modified to alter functionality or capability without the written permission of iFIT, or (6) if the product is used for commercial or rental purposes. No other warranty beyond that specifically set forth above is authorized by iFIT.
iFIT is not responsible or liable for the following damages: (1) indirect, special, or consequential damages arising out of or in connection with the use or performance of the product; (2) damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or costs of removal or installation; or (3) other consequential damages of any kind. Some states do not allow the exclusion or limitation of incidental or consequential damages. Accordingly, the above limitation may not apply to the customer.
The warranty extended hereunder is in lieu of any and all other warranties, and any implied warranties of merchantability or fitness for a particular purpose are limited in their scope and duration to the terms set forth herein. Some states do not allow limitations on how long an implied warranty lasts. Accordingly, the above limitation may not apply to the customer. This warranty provides specific legal rights; the customer may have other rights that vary from state to state.
For warranty service, please go to
my.iFIT.com. Please be prepared to provide the model number and serial number of the product (see the front cover of this manual).
iFIT Inc., 1500 S. 1000 W., Logan, UT 84321-9813
